I apologize for the problems that you have experienced with your Wrist ID Elite. I'm going to send you (free of charge) a replacement Elite Clasp right away.<\/p>\n
Rest assured that we stand behind our products 100%. If you ever experience a problem with any current or future Road ID purchase, just let us know. I promise that we will take care of it…and you.<\/p>\n
If it makes you feel any better, I just gave the guy responsible for the malfunctioning clasp a black-eye for you.<\/p>\n
Where would you like for the replacement to be sent?<\/strong><\/p>\nIf I can be of further assistance, please let me know.<\/p>\n
Be safe out there,<\/p>\n
Customer Service
\nRoad ID<\/p><\/blockquote>\n
Gotta love the ability to take care of customers and have a little fun at the same time. \u00a0In any case, with no questions asked (not even a photo which I would have gladly provided) they replaced the clasp at no charge, getting me back on the road in about 10 days from start to finish.<\/p>\n
In any case, if you're in need of any kind of sports ID, give RoadID a definite look. \u00a0In fact, if you order from them in the next 3 weeks or so, you'll get $1 off using the coupon they provided for me to give to my buddies:<\/p>\n
ThanksRob11391129<\/span><\/strong><\/h3>\n <\/p>\n
Comments? \u00a0Any other customer service experience that you feel should be shared? \u00a0Post below!<\/p>\n","protected":false},"excerpt":{"rendered":"
Good customer service is hard to find these days. \u00a0Typically, we hear more complaints about Local Bike Shop service than anything else, but in reality a lot of us purchase items online. \u00a0This is where customer service really can fall flat quickly, so a great experience is worth talking about. I’m here to tell you RoadID will take care of you. Back story:<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[55,74,58],"yst_prominent_words":[3214,1877,3215,1442,580,3216,3218,3217,3211,1879,1994,3212,3213],"wppr_data":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tailwind-coaching.com\/wp-json\/wp\/v2\/posts\/854"}],"collection":[{"href":"https:\/\/tailwind-coaching.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tailwind-coaching.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tailwind-coaching.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tailwind-coaching.com\/wp-json\/wp\/v2\/comments?post=854"}],"version-history":[{"count":1,"href":"https:\/\/tailwind-coaching.com\/wp-json\/wp\/v2\/posts\/854\/revisions"}],"predecessor-version":[{"id":11005,"href":"https:\/\/tailwind-coaching.com\/wp-json\/wp\/v2\/posts\/854\/revisions\/11005"}],"wp:attachment":[{"href":"https:\/\/tailwind-coaching.com\/wp-json\/wp\/v2\/media?parent=854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tailwind-coaching.com\/wp-json\/wp\/v2\/categories?post=854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tailwind-coaching.com\/wp-json\/wp\/v2\/tags?post=854"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/tailwind-coaching.com\/wp-json\/wp\/v2\/yst_prominent_words?post=854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}