Quarq Customer Service/Warranty Process
UPDATE:
According to Quarq, the electronics pod failure that I experienced was not necessarily weather related; it was more of a "destined to fail" issue. (After searching the web) It appears that there were a bad batch of electronics pods installed on some units. Quarq says "There was a flaw in the molding of the electronics pod that caused a stress crack allowing moisture to get in."
Disheartening that something like this slipped through QC initially, but I'm pleased it was a fast turnaround.
Original Article:
Many of you know that I'm a fan of Quarq and their Cinqo power meter. I was thrilled to hear they had become a division of SRAM and I was excited to see that the new Red group had been built to include an updated Cinqo power meter. I own a Cinqo power meter and I've been very pleased with it (except for the weird 2450 battery that it takes) for the past year or so. But one thing I was always hesitant about was the inevitable change in customer service principles that generally accompanies a large scale purchase such as the SRAM/Quarq purchase. Unfortunately, I recently had to make use of the Quarq warranty process, and fortunately, it is still everything that it has been reported to be.
The Back Story
Here in the northeast, we've been lucky this year: cold and wet weather managed to hold off until late December, making it extremely easy to ride outside and enjoy real, live on-road training as opposed to "illin' with the trainer." In this case, approximately two weeks ago (on a Sunday) we ventured out for a "classics" ride, taking in the rural dirt and gravel roads of southern Hunterdon county. And what "classics" ride would be complete without some damp and drizzle? The rain mostly held off, but we did find our fair share of puddles and grime, and our bikes were well washed off by rain as we drove home.
